CXO Tech Insights Recap: The Modern Culture of Data

In this CXO Tech Insights forum, panelists Tom Ellis of Bank of America, Zack Harris of Duke Energy, Charlitta Hatch of City of Charlotte, and Nadja Hendrix of Procter & Gamble discussed data-driven culture within organizations with moderator Jim Burroughs of Slalom 

Topic Background: Are you curious about how data transforms the way we live, work, and make decisions? Data impacts modern society, and organizations can use a data-driven culture to power and drive innovation and growth by providing a vision from the top down. 

During the panel, the moderator discussed the following questions with our panelists:

Define Data-Drive Culture – 

What is a data-drive culture? Why would you want to have one at your organization? What is the value in transforming your organization into this type of culture? 

1. Who provides the vision for the data-driven culture? (This question is specifically aiming to capture the journey to working toward this in your organization) – what role does the leadership have in promoting a data-drive culture? (this will tie into AI question too)
   
   1. a. Compliance, Data Quality – more to data than just technology
   2. b. Predictive Insights
   3. c. Are the leaders of the organization active users of data in the organization? Are they accountable? Do they ask questions? This sets the culture of being data-driven and the expectations…

2. Who provides the vision for the data-driven Culture? What role does leadership have in promoting a data driven culture?

3. How has the role of data evolved in decision making process over the past decade?

Share Frameworks and Best Practices

1. Democratizing Data
2. The topic of data literacy – how we use the data and democratizing data – when, how, who are all really big decisions can you share your experience in navigating these decisions?
3. How can data analytics be used to improve customer experience and engagement?
4. What are some of the best practices for integrating data driven decision making into everyday business processes?

Discuss Challenges and Ethical Considerations

1. Challenges of integrating data across different departments
   1. Data ownership
   2. Transparency
   3. Collaboration
2. Data Governance 
3. Panelists representing two regulated industries banking and utilities I’m really curious how you are thinking about ensuring data privacy and security while leveraging data for innovation?

Explore Future Trends and Advice

1. How do you see the role of artificial intelligence and machine learning evolving>
2. New ways to think about how we do work – the data in GEN AI.
3. Best Practices – “lipstick on a pig”
4. What role does leadership play?
5. Structured & Unstructured Data
6. What are the future trends in data that business should be prepared for?

Wrap-Up

What’s some advice you would give those in the room who are not as far along in their digital journey as your organization might be? What’s next? Parting words of wisdom?

 Panelists included:

• Tom Ellis, Head of Retail/Wealth Mobile and Associate Facing Channels Technology, Bank of America
• Zack Harris, Senior IT Manger – Data Office, Duke Energy
• Charlitta Hatch, Chief Data & Analytics Officer and Deputy Director of Innovation and Data, City of Charlotte
• Nadja Hendrix, Senior Director – North America Analytics & Insights, Procter & Gamble

Our moderator and sponsor: 

•  Jim Burroughs, Managing Director, Slalom

And thank you to our series sponsor! Without them, this rich discussion wouldn’t have been possible.

• • Series Sponsor: Palo Alto Networks

See more photographs from this event here.