Centric Consulting volunteer team assessed business processes with Restore Global to aid supply chain program improvements
Restore Global is a 501(c)3 registered nonprofit that serves other nonprofit partners by reducing operating costs and providing supporting services. Their goal is to alleviate the stress of a tight budget and limited resources, allowing partners to focus on core programs and expand their reach in the community. Their aim is simply this – to help every nonprofit grow to serve more people. With that mission, there’s no limit to how many people they can serve.
Restore Global came to Apparo with the aim to comprehensively analyze and evaluate their existing supply chain business processes for their Access to Excess program. At the beginning of this Community Impact Project, the organization had one key staff member overseeing the program, and day-to-day processes were not being documented. Restore Global wanted to document processes to decrease the risk of information loss due to keyman risk.
The Centric Consulting Volunteer Team included Erica Canipe, Hugo Castellon, Whitney Fraser, Rob Gonci, Tara Pottow, and Jeremy Thomas. The Restore Global Nonprofit Team included Steven Wray.
The Centric Consulting volunteer team reviewed and addressed several pain points for Restore Global including:
- Keyman risk
- Gatekeeper needed to be eliminated to allow Restore Global to expand and grow with enhanced knowledge
- Lack of process for fundraising to expand the program
During this project, the employee managing the global supply chain process left the nonprofit leaving Steven to manage the process by himself. Centric Consulting volunteers helped Steven with global supply chain improvements and processes by evaluating their existing processes and making recommendations for how to effectively and efficiently run the program.
Restore Global had several goals through this project. Their main goal is to expand their reach to include humanitarian hospitals around the world. Recently, global NGOs have reduced their aid to humanitarian hospitals, and Restore Global seeks to offer professional and affordable solutions. In order to reach this goal, they needed to document processes so if an employee leaves the nonprofit still has a process in place. Another goal was to unify the process across the global supply chain program and to cross-train without recreating the wheel.
Through the supply chain improvements and documentation, Steven was able to identify hiring needs to support the new program.
Documenting processes allowed Steven to identify what roles he needed to hire for, and then focus on finding the funds to hire for the new positions. Since, the employee originally running the program left, Steven has spent about 20% of his time on this project, because previously no processes had been documented. Steven also realized that Access to Excess and the Global Supply Chain programs processes are similar, and one employee can manage both programs, potentially saving Restore Global a staffing expense.
The business process assessment identified areas of improvement and streamlined operations with the overall goal of increasing efficiency. Based on the assessment findings, the volunteer team provided Steven a prioritized roadmap of recommendations that will improve their overall processes for the supply chain program, ultimately allowing the organization to amplify their mission.
Centric Consulting documentation of the processes will clean and efficiently expand the Supply Chain program.
Ultimately the expansion of this program will increase Restore Global’s program revenue, which will in turn allow them to provide more regional services. Restore Global also anticipates reducing future cost of nonconformant. Defining the process also helped the nonprofit mitigate keyman risk. But more than that, they were able to reduce the risk of expanding inefficiently. They now have a higher degree of confidence in the program being successful.
Through the expansion, the nonprofit will provide humanitarian aid to hospitals, like one in Liberia where the infant mortality rate is so high because of malnutrition and the hospital is failing because they aren’t able to get the pharmaceuticals they need. Expanding their reach, will help them save peoples’ lives all over the world through their mission work. Due to the success of this project, Steven anticipates reaching their goal of providing humanitarian aid to 10 new hospitals within the year.
Restore Global’s mission is to provide professional services that are affordable for nonprofits to significantly improve the ability to serve people. Now that the supply chain process is defined, the nonprofit will be able to provide medical supplies and pharmaceuticals to nonprofits in need all over the world for humanitarian relief.
Centric Consulting made recommendations and now Restore Global will invest in those recommendations to expand their mission work.
“I think Centric Consulting did an amazing job. They were delightful to work with, and we appreciated their hard work. Honestly, the reason we did this was because it was a focused project from beginning to end. Apparo’s Sarah Friday makes the project work by organizing and managing meetings. I have so much praise for her and the job she is doing. Thank you,” Steve shared.
Centric Consulting volunteers shared, “Our work with Restore Global allowed us to recommend ways to improve efficiencies directly impacting operations nationally. Seeing the generosity and the broad reach of assistance from a warehouse filled with Christmas trees to sunflower seeds was eye-opening and amazing to be a part of. It was a privilege to contribute to such meaningful change.”
