Saia Inc., Salesforce, and ECHO Technology Solutions volunteers review processes to provide recommendations that will improve Wellspring Living’s ability to fulfill their community-empowering mission
Sponsored by Saia, Inc.
Since 2001, Atlanta-based nonprofit, Wellspring Living has provided domestic sex trafficking victims and those at risk (ages 12+) with comprehensive, trauma-informed, victim-centered recovery services through residential programs, community-based programs, and graduate services. Each program utilizes a multi-disciplinary service model to provide transformative care through five service pillars: therapy, education, life skills, career readiness, and case management. The focus for each participant is on developing their courage and confidence to move forward and succeed.
Wellspring Living currently uses Salesforce for relationship management, financial reconciliation, limited donor management, and limited tracking of volunteers. Staff consider the current configuration as troublesome and lacking in efficiency, particularly related to volunteer management. The team is committed to optimizing and improving volunteer management business processes within Salesforce to improve volunteer data collection, management, and reporting. Wellspring Living wanted assistance with an assessment of their current volunteer management business processes, how they can leverage Salesforce to increase efficiencies, as well as associated configurations. They would like to focus on volunteer management processes, which are currently handled in Excel, and a separate volunteer management platform, which they currently use to manage individual volunteers.
Sponsored by Saia, Inc., Apparo paired the organization with skilled volunteers including those from Saia, Inc., ECHO Technology Solutions, and Salesforce. These dedicated volunteers will provide their expertise to conduct an assessment of Wellspring’s current state in order to create a document of volunteer management needs and current pain points. Based on the business process assessment, volunteers will provide recommendations for Salesforce configurations to enhance volunteer management processes and help indicate whether the configurations are too complex. If too complex, volunteers will assist in identifying alternative platforms to ensure the organization can streamline their volunteer management processes and better serve constituents.
Wellspring Living Nonprofit Team: Shalind Hartfield, Kerrionne Phillips, Victoria Shelton-Shroud, Dominique Sherrod
Skilled Volunteer Team:
- Saia, Inc – Thien Dang, Rekha Savant, Makayla Shipp, Eric Van Staalduinen
- ECHO Technology Solutions – Jessica Schreiber Wheeler
- Salesforce – Kari Zimmer
![Saia Inc., Salesforce, and ECHO Technology Solutions assess Wellspring Living's business processes to determine if Salesforce configurations are needed or if the organization should utilize another platform.](https://apparo.org/wp-content/uploads/2024/03/WellspringLiving_Kickoff_Photo.png)