Impact Update: After implementing their Community Impact Project recommendations, Carolina Breast Friends has experienced saved staff hours, optimized processes, and growth in capacity, allowing for a weekly increase in survivors served.
18 months following the completion of this Community Impact Project, we checked in with Chrissy Kincheloe to learn about how the software selection has impacted efficiencies at Carolina Breast Friends (CBF). The Apparo team was excited to hear that since implementing the software selection, Bloomerang, CBF is still finding new ways to use the solution to meet the needs of the organization and its constituents.
Chrissy, CBF’s Marketing and Communications Managing Director, leaned into overseeing the software as Apparo and skilled volunteers were wrapping up implementation of the technology. Chrissy shares that “We were previously so dependent on physical paper tracking and documentation, which wasn’t dependable for such valuable constituent data. Private, personal, medical information is now secured in a multi-password-protected system. Now that we have this software, not only are our files safer, but we can quickly and easily view data like how many new survivors we’re serving, how many volunteers we have, and how many hours those volunteers provide.”
The previous system was costly in both time and dollars. Processes like gathering reports that caused hesitancy and could take hours, can now be done in minutes. Through optimizing many of their formerly manual paper processes, streamlining their intake, appointment, and data-input procedures, CBF saved at least 19 staff hours weekly in 2022, and they anticipate even greater time savings in 2023.
These valuable hours saved provided the organization with more time for the development of current and new programs that directly support survivors and co-survivors. As they grow, Chrissy emphasizes how the CBF team is continually trying to utilize Bloomerang technology to its fullest potential, supporting each program in the best way possible.
CBF was able to fully transition their email communications to the new platform, so they no longer have to download and import contact information, which greatly delayed communication with their main constituents. The organization’s expanded capacity has made it easier for survivors to access support and has allowed CBF to experience a weekly increase in survivors served.
Chrissy shares, “The improvement in communication with survivors and the sense of ease it gives them to receive that communication so quickly has been the largest benefit from implementing this technology. Immediately letting them know that we are here, and we do care for them helps fulfill our mission of care at Carolina Breast Friends.”
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