Slalom skilled volunteers delivered a business process assessment and plan to United Way of Central Carolinas to help set them up for success to become more efficient and effective as their organization evolves.
The United Way of Greater Charlotte (UWGC) fights for the education, health and financial stability of every person in our community. Their work includes Unite Charlotte, United Neighborhoods, Impact Grants, and support of community partners that provide basic needs, financial stability, education and health. They serve families, friends and neighbors in need throughout four counties in the Charlotte region – Anson, Cabarrus, Charlotte/Mecklenburg and Union.
As United Way of Central Carolinas continues to grow and evolve their programs and strategy to meet community needs, the leadership team recognized that it would be an ideal opportunity to assess and evaluate their organization’s technology landscape and identify opportunities to support this transformation. Through our Community Impact Project service, Apparo matched them to a volunteer team from Slalom to assess their technology, infrastructure, operations, and security, in order to deliver an assessment and plan. Read more about the project here.
One year after the project wrapped up, we met with Bob Young, Director of Community Impact, to discuss the impact of the technology plan on their organization. He shares that they have successfully implemented training improvements that save time across the organization:
- Improved, coordinated training on tech tools, as part of onboarding and for existing staff on an ongoing basis, has delivered a consistent understanding across the team and saves significant time that was previously spent tracking down answers
- Identifying “power users” of their CRM, at least one in every department, makes it easy for all staff to get answers/help without waiting to schedule a meeting
Other technology enhancements recommended in the technology plan are still priorities and are being considered as the organization continues to assess its processes and tools. “After working on this project, we have a technology focus. We are seeking ways to drive further efficiencies through technology. Going forward, Apparo will definitely be on our Rolodex when we say, ‘OK, now we need people who actually can speak the language on our behalf.’”