Volunteer Team: Bank of America
We recently checked in with Josh Turner, Director of New Construction, to learn about the impact of their 2018 Community Impact Project.
“One of my goals in my role is to identify my team’s pain points and make them easier. The implementation of recommendations from this project has helped me make improvements that are tangible and noticeable, making a big dent in the pain points. My team appreciates how their jobs are becoming easier with accurate information at their fingertips. You don’t want to be building a house from a plan that’s old or ordering the wrong flooring because you didn’t get a paper notification of the change. Avoiding these mistakes is meaningful,” Josh explains.
Josh describes three main areas of impact:
- OneDrive document sharing of building plans, cabinet layouts, incident reports and volunteer schedules has replaced paper versions, ensuring everyone has immediate access to up-to-date, accurate information without need to re-print and re-distribute. This eliminates past mistakes that occurred when someone was accidentally referring to a printed, out-of-date document.
- Electronic project tracking via online spreadsheets system has been implemented. Previously, there was no electronic system in place to consistently track milestones and other project progress to assess timing relative to expectations. Use of this system will determine future needs, if any, to be solved via a more customized software solution.
- Order request system via online spreadsheets has been implemented to replace a previously frustrating, error-prone, paper-based process. Seven supervisors all need to make orders from subcontractors, which they request from the logistic manager who places the orders. They previously filled out order requests via paper, on Tuesdays only. Now they have 24/7 online access to the request forms and the logistics manager can see all needs at a glance instead of sorting through paper.
The snapshot below provides an overview of the project: