Community Impact Project: Case Management Application Selection // Volunteer Team: AAA Carolinas
We checked in recently with A Child’s Place (ACP) to hear about how their Community Impact Project has impacted their work and clients.
Apparo matched ACP with AAA Carolinas to help assess their needs and select a case management software solution to help them meet their requirements. ACP was able to implement Apricot, the recommended system, in January 2019.
“The system we used before was not built for our needs. It was not user friendly for our staff. It was time consuming to enter data and we could not report outcomes to our funders and to the community. We were accomplishing so much more than we were able to illustrate,” explains Delana Murdock, Grants & Data Associate.
Now, with Apricot, Delana reviews the many benefits they are already receiving:
- Operational efficiencies for staff
- “Apricot is very user friendly and we finally have everything in one place. The intake process, for example, is much faster, freeing time to spend with our clients.”
- Improved service to children and families
- “We are finally able to track attendance the way we want to. Instead of monthly averages on an Excel spreadsheet, we can now track it daily and get ahead of problems in a way we could not before.”
- “Case managers who are working with the same family on different issues can now share notes, leading to a more comprehensive view of the family which enhances our ability to serve all of their needs.”
- “We are able to use a new self-sufficiency tool that is built into Apricot. It allows us to consistently document our clients’ goals and track their progress towards those goals. It makes it very clear to see where they are thriving and where they are in crisis. This helps us see how to align them with the best services to meet their needs.”
- Improved reporting capabilities, driving fundraising results
- “Now we can track key metrics before and after a child has joined our program and report on the effectiveness of our services. We can apply for grants that we would not have been able to before.”
- “Funders are very interested in data driven decision making and evidence-based tools like the self-sufficiency matrix we’ve been able to put into place. This likely played a large role in a new grant we recently received.”