Apparo’s CIO Insights, a series of five forums, gives local CIOs and other IT professionals exclusive opportunities during the year to hear from leaders in the technology industry around hot topics, business challenges, and solutions and best practices, as well as to network with business partners and peers. This forum’s topic was all about lessons learned from COVID-19.
Topic Background: We are now months deep into the COVID-19 pandemic’s effect on our lives. In this time, we’ve distanced and yet become closer, panicked and yet calmly navigated a “new normal”, and leaned solidly into what virtual work and relationships can be. And with this strange reality, we’ve also faced brand new challenges.
Fortunately, with change comes growth and lessons learned.
Thank you to our panelists for channeling this topic and sharing what they have learned from the COVID-19 pandemic, and how they have turned those lessons into action within their organizations.
- Eric Christian – VP + CTO at Atrium Health
- Michael Laurenti – CIO, Global Support Office IT, at Ahold Delhaize
- Arvy Rajasekaran – CIO, Enterprise Architecture, at Ally Financial
As well as a big thanks to our facilitator:
- Vinnie Schoenfelder – Principal + CTO at CapTech Consulting
And thank you to our sponsors! Without them, this rich discussion wouldn’t have been possible.
- Presenting Sponsor: NTT
- Forum Sponsor: CapTech Consulting
View Discussion Recording:
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The following are some of the big ideas from this forum:
Doctors had to learn new workflow with telehealth becoming more common, but now that they get the workflow, it’s been a good switch.
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
Eric Christian, @AtriumHealth, talking about how transition to telehealth was slow, until #COVID19 crisis hit.
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
Michael Laurenti, @AholdDelhaize, says willingness of employees to go back to office/stores varies by geographic location.
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
Different healthcare orgs in area are working together to get best information for best predictions and solutions. #ApparoInsights
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
“We’ve shifted from a culture of high touch = good customer service, to no tough = good customer service.” Vinnie Schoenfelder, @CapTechListens #ApparoInsights
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
“In many cases, we were able to accelerate things we were already planning to do. In other cases, priorities shifted.” Arvy Rajasekaran, @allyfinancial, talking about rapid response. #ApparoInsights
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
Safety considerations: elevator usage, direction of staircase flow, air filtration. The list goes on.#ApparoInsights
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
Arvy Rajasekaran, @allyfinancial, says they’re fortunate they can effectively work remotely. Do not see a return to office in near future. #ApparoInsights
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
Eric Christian, @AtriumHealth, says they segmented workers based on essential/non-essential. Had to adjust work space based on people needing to be there. #ApparoInsights
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
“If employees travel to a virus hot spot, they are required to self-quarantine upon return.” Michael Laurenti, @AholdDelhaize#ApparoInsights
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
“Instead of looking at is as why not bring people into the office, it should be flipped to why not let them keep working from home.” Eric Christian, @AtriumHealth #ApparoInsights
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
Vinnie Schoenfelder, @CapTechListens, brings up question around the effect of being remote on the culture experience of new hires.#ApparoInsights
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
Panelists agree that engagement is critical for preventing burnout and creating positive culture in a time when everyone is physically apart. #ApparoInsights
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
One of benefits of being remote – can now embrace talent in other geographic areas. – Eric Christian, @AtriumHealth #ApparoInsights
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
“We’re trying to do more with less in this time. One of things we’re addressing is figuring out how to get teams of people working on the same project to collaborate more.” Arvy Rajasekaran, @allyfinancial #ApparoInsights
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
“There’s a lot of focus on our digital front right now.” Eric Christian, @AtriumHealth #ApparoInsights
— Charlotte Nonprofits’ IT Resource (@ApparoCLT) June 17, 2020
