Duke Energy skilled volunteers helped identify new customer relationship software for Charlotte Lit to improve their online presence and their membership and event management platform. As a result of this project, Charlotte Lit anticipates inspiring 50% more writers in our community.
Charlotte Center for Literary Arts (Charlotte Lit) celebrates the literary arts by educating and engaging writers and readers through classes, conversations, and community. They have more than 250 members and host 100 events annually as a vital part of the Charlotte arts community.
Charlotte Lit needed a new customer relationship management (CRM) software for their current membership, to increase their membership numbers, and to assist with events and event management. Duke Energy skilled volunteers and a Change Agent (project facilitator) assessed Charlotte Lit’s current CRM system and analyzed current processes to help find a software to meet their needs around managing constituents, members, and events and registration.
Volunteer Team: Zack Harris (Duke Energy, Change Agent) and Jamie Jones, Sreedevi Purini, and Espoir Tomenou of Duke Energy.
Prior to the project, Charlotte Lit sited several pain points about their current software:
- Frustrating user experience
- Lack of essential features requiring workarounds
- Unattractive
- Difficult to use interface
- Duplication of effort/loss of time
- Difficulty registering for events
As a result of the change in software Charlotte Lit anticipates the following:
- Anticipated increase of membership by 50%
- Working toward increasing classes and events by 10%
- Saving 260 hours of staff time annually by reducing workarounds
- An easier user experience
- Ease of use in management of events and for members to register for events
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As a result of their assessment, options were reviewed and ultimately Charlotte Lit chose to go with Configio by Community Brands.
“The opportunity to volunteer on this CIP with Charlotte Lit was fantastic. Working with Paul and his team was a pleasure. The whole experience throughout the project has left me wanting to come back and do so many more CIPs in the future with Apparo,” Zack Harris, Duke Energy change agent, shared upon completion of the project.
Paul Reali, the co-founder and executive director of Charlotte Lit said, “This could not have happened without Apparo and the Duke Energy Team’s help. We are grateful to all of you for the time you spent, the energy, and the enthusiasm all the way through.”
