Accenture skilled volunteers conducted a Salesforce integration for Children’s Flight of Hope to help increase efficiencies and support their growth.
Children’s Flight of Hope (CFOH) is changing the way kids with serious illnesses and injuries are treated through their mission of love, joy, and hope. Providing air transportation for young patients and their families grants access to specialized medical care that might otherwise be out of reach, which in turn encourages faster and safer recoveries.
CFOH reached out for help to support their significant growth. They wanted to create efficiencies in their current business processes for each program and service to better understand the business requirements needed to track data and metrics. They use several applications to support their business and fundraising: Salesforce, MobileCause, and OneCause. For this technology initiative they requested integration of MobileCause and OneCause with Salesforce to eliminate duplicate data entry. They specifically wanted to allow their staff to be more effective and collaborative in supporting their operations, goals and strategic initiatives. Through this assessment, the team realized not only would CFOH benefit from the integration, but they could reduce duplicate and manual work by automating donor letters through Salesforce.
Open Snapshot in its own window
- Volunteer team:
-
- Accenture – Tertius Eksteen, Augustina Esonu, Kevin Kauffman, Oni Patel
- Nonprofit team: Leigh Longino, Pat Nelli
CFOH anticipates, with this integration and automation of donor letters, saving up to 156 hours of staff time annually, freeing up more hours for them to dedicate to mission work.
“The work you all did will help cultivate relationships with our donors and make them even more engaged. With that return on investment, we anticipate seeing more revenue dollars, and in turn more kids who can benefit from our mission,” Leigh Longino, Chief Operating Officer, CFOH shared regarding her experience with Accenture skilled volunteers.
In addition to the times saving, CFOH also anticipates the following impact:
- Real-time, accurate data in Salesforce allows for more time-efficient and reliable reporting
- Reduction in human error by minimizing the manual work
- Ability to send timely “thankyous” to donors, which is essential in cultivating and maintaining the donor relationship
- Staff no longer having to do work outside of business hours, which may result in staff burn out
- Freed time allows CFOH leadership to focus on mission strategy and new ways to expand and focus on mission work
When we followed up after the completion of the project, Pat Nelli, President and CEO of CFOH, said, “Our ultimate goal is to apply as much funding to mission delivery as possible. With a small team and limited budget for technology, the collaboration with Apparo and Accenture provided expertise while allowing us to stay true to that goal. Everyone took the time to fully understand our needs and help us improve our processes for greater efficiency. The knowledge and tools gained are so valuable and provided cost savings moving forward as we operate more efficiently.”
