G.A.I.N. – powered by Lowe’s
Skilled volunteers from Duke Energy and nonprofit Carolina Youth Coalition are helping optimize use of donor management tool, Neon CRM, for Young Black Leadership Alliance.
As the next step in their G.A.I.N. journey, Young Black Leadership Alliance is working with a team of skilled volunteers to review their donor data management process and determine options for automating manual tasks in their current donor management tool, Neon CRM. The outcome of this project will be the implementation of new workflows in the tool and high-level staff training for using the new workflows. This project is generously sponsored by Duke Energy. The G.A.I.N. program is generously sponsored by Lowe’s and EY.
The scope of the project includes:
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- Review current donor management business processes and identify opportunities for improvement
- Identify gaps and pain points in current processes
- Work in Neon CRM to create the workflows
- Provide staff high level training on using the new workflows implemented
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Volunteer Change Agent: Rusty Reigel
Nonprofit participants: John Martin, Earl Callair, Princess Mayfield
Duke Energy Volunteers: Erica Gordon, Roger Hutcheson, Stephanie Bercht, Crystal Cromartie
Carolina Youth Coalition Volunteers: Aaron Randolph, Renea Williams
