Rachel is the AVP of Digital Strategy & Product Operations at CareSource, a non-profit and one of the nation’s largest Medicaid managed care plans. In this role she drives innovative personalized service solutions, optimized to continually enhance and offer a best-in-class member and provider engagement and experience.

Over her career, Rachel has led consumer experience strategy development, successfully leveraged omni-channel engagement and revamped B2C/B2B portals. She led data modeling efforts to integrate to Customer Relationship Management (CRM) platforms and set the stage for the launch of AI and emerging technologies.

Her passion for public service is reflected in her master’s degree in public policy from University of Maryland, Baltimore County (UMBC). Rachel enjoys creative outlets including reading, traveling, yoga, and gardening.