PwC volunteers’ data management expertise fuels Dorcas Ministries’ continued growth in their 56th year of service
Dorcas Ministries helps individuals and families thrive by providing financial and food assistance, training and coaching, client advocacy, a platform for people to make a difference, and a best-in-class thrift shop for our community. They celebrated their 55th year of service in 2023 with more than 700 volunteers and over 5,800 clients served. Dorcas Plaza continues to have a high occupancy rate and is home to four local nonprofit organizations that provide additional services to the community.
The organization continues to experience substantial growth and is in the process of updating their technology systems to accommodate that growth and become more efficient in recording, managing, and reporting on organizational data. They currently use four separate databases that do not integrate when tracking donor, volunteer, client, and employee data. Collating data between these systems has led to duplicate data, substantial repetitive and manual data entry processes, and multiple workarounds to generate summative reports.
Dorcas Ministries has a primary goal of identifying a CRM platform that enables them to retire their multiple databases and track required data in one application. Staff would like to streamline data entry, eliminate duplicate data, and enable more efficient data analysis and reporting.
In this Community Impact Project, Apparo matched Dorcas Ministries with a skilled volunteer team from PwC to assess and document current data collection and reporting practices and business needs. Based on the assessment, the team will conduct marketplace research to provide recommendations for a new software platform. Volunteers will then assist with selecting a platform that aligns with documented requirements.
Dorcas Ministries Nonprofit Team: Mark Helwig, Andre Anthony, Belinda Weinbrecht
PwC Skilled Volunteer Team: Scott Bauer, Walter Reinoehl, Archana Pothula, Luke Bartkoski, Marko Alkan, Chandni Lalchandani, Dinesh Singh, Steve Pinckney, Kinjal Patel
