In this CXO Tech Insights forum, panelists Eddie Lopez from Truist, Saima Khan from Compass Group, and Arthur Phidd of Reeds Jewelers joined moderator Scott Kinka of t2B Experts powered by BridgePointe Technologies for a discussion on CX.
Topic Background: CX (Customer Experience) is the heart of the relationship between a business and its customers. A remarkable customer experience is critical to the sustained growth of any business. A positive experience promotes sales, loyalty, and customer retention, as well as impacts the bottom line. In this panel we will be exploring how technology enables this and walks alongside the business strategies of major companies:
During the panel, the moderator discussed the following questions with our panelists:
- How critical is CX to your organization’s success?
- What are the most important touch points in your customer journey?
- How is technology leading or engaging with the CX of your company?
- What is unique about your products, services, and/or value proposition that impacts your customer experience and strategy?
- How important is it to connect with your customers on an emotional level, and how is IT able to navigate this? Is AI going to be a game changer in this space?
- What the main challenges in delivering an exceptional customer experience within your organization?
Thank you to our panelists for channeling this topic and sharing how these findings are helping them lead in their industries.
- Eddie Lopez of Truist
- Saima Khan of Compass Group
- Arthur Phidd of Reeds Jewelers
As well as a big thanks to our facilitator:
- Scott Kinka of t2B Experts powered by BridgePointe Technologies
And thank you to our sponsors! Without them, this rich discussion wouldn’t have been possible.
- Series Sponsor: Palo Alto Networks
- Forum Sponsor: of t2B Experts powered by BridgePointe Technologies
See more photographs from this event here.
