A skilled volunteer team will support Three Bone Theatre with an application selection to create transformative improvements in ticketing, donor management, and other business processes.
Three Bone Theatre (TBT) is Charlotte’s home for the best of adult contemporary theatre. They believe that great theatre can be a catalyst for conversation and change in our communities. Their business philosophy stems from the Reba McEntire quote, “To succeed in life, you need three things: a wishbone, a backbone, and a funny bone”. TBT’s mission is to create a performing arts experience that is socially engaged, professionally managed, and creatively inspired.
Currently, TBT manually manages all of their donor, ticketing, and other business data in Excel spreadsheets. The Three Bone team would like these processes to be more automated and less time-consuming. TBT reached out to Apparo for support in addressing these challenges and helping them implement a new ticketing system.
Three Bone Theatre was matched to a skilled volunteer team including those from CoreBTS, Duke Energy, and Collins Aerospace. Additionally, this Community Impact Project’s Change Agent is from Barings. This skilled volunteer team will first assess the theatre’s current business processes surrounding ticketing and donor management. Following the assessment, they will provide prioritized business requirements for the needed capabilities of the application selection. Through conducting marketplace research and demonstrations, volunteers will help identify viable solutions for TBT to consider implementing. Finally, the team will assist TBT in selecting an application with CRM capabilities that streamline the ticketing and data-storing processes, creating efficiencies and leaving more time for theatre staff to focus on amplifying their mission.
- Skilled Volunteer Team:
- Bryan Cassidy, CoreBTS
- Liz Escobar-Fernandes, Duke Energy
- Espoir Tomenou, Duke Energy
- Nichole McCown, Collins Aerospace
- Megan Wollschlager, Collins Aerospace
- Nonprofit Team: Three Bone Theatre
- Robin Tynes-Miller
- Becky Schultz
- Change Agent:
- Andrea Suhoza, Barings
