The American Chestnut Foundation is seeking a skilled volunteer team to assess their overall business processes for their membership and donor management.
The American Chestnut Foundation is a nonprofit conservation, education, and scientific organization with one of the most ambitious rescue missions in the natural world – to save a beloved tree species from extinction. Founded in 1983 and based in Asheville, NC, TACF and its 16 state chapters and 22 staff are working to restore the American chestnut tree to eastern U.S. forests. They employ breeding, biotechnology, and biocontrol to develop a blight-tolerant American chestnut tree in order to save the species and return it to its native range which stretches from Maine to Alabama.
The American Chestnut Foundation is seeking assistance with a business process assessment of their current membership and donor processes with an end goal to improve messaging, enhance the member experience, and create best practices for monthly giving. As they continue to identify more opportunities for growth, the organization would like to ensure they are maximizing people, processes, and technology – the three primary areas that power an organization.
TACF will work with a skilled volunteer team to document current membership and donor processes. Based on these findings, the volunteer team will provide a prioritized 2–3-year roadmap of recommendations that will improve operating efficiencies and allow the organization to amplify their mission.
Key Project Steps
- Documentation of current state processes and identification of the role of people, process, and technology within each. In addition, the team will include documentation of a high-level customer experience with a technology lens. The documentation will include the identification of risks, pain points and inefficiencies.
- Prioritized process and technology recommendations. Identification of quick wins (simple changes that will result in significant improvement) as well as longer-term recommendations.
- Recommended timeline and cost for implementation of each recommendation
